Is my payment secure?
Yes — your payment is 100% secure. Our website is protected by SSL encryption, and all transactions are processed via trusted providers such as PayPal and Stripe. We never store your card or bank information on our servers. You can also choose secure options like Apple Pay or Google Pay at checkout.
Where do you ship?
We ship worldwide. All orders are dispatched from our central East Asian facility. Estimated delivery times are:
- Asia: 5–10 business days
- North America & Europe: 10–18 business days
- Rest of World: 14–21 business days
What is your return & refund policy?
We accept returns within 7 days of delivery for most unused and undamaged items. Please contact us before sending anything back. Exceptions:
- Custom-made or ritual-activated items are non-returnable
- Buyers are responsible for return shipping unless the item is defective or incorrect
Can I cancel or change my order?
Yes, if your order has not yet been processed. Contact us at [email protected] within 12 hours of placing your order. Once processing begins, we cannot guarantee cancellations or changes.
Do you offer spiritual consultations?
Yes. Our team includes Taoist practitioners who offer guidance via email. You can describe your situation and request suggestions on talismans or rituals. While not a substitute for medical or legal advice, our consultations are rooted in traditional Taoist wisdom.